AlanG Posted August 20, 2015 Report Share Posted August 20, 2015 Is it just me or is the Moss website **** Alan. Quote Link to post Share on other sites
Stoker Posted August 20, 2015 Report Share Posted August 20, 2015 Takes a bit of getting used to Alan but once you get the hang of it it's very good. John Quote Link to post Share on other sites
Ian Vincent Posted August 20, 2015 Report Share Posted August 20, 2015 I preferred the old one and the search engine is rubbish (IMO) Rgds Ian Quote Link to post Share on other sites
marki Posted August 21, 2015 Report Share Posted August 21, 2015 Yep it's PANTS..... Quote Link to post Share on other sites
TR5tar Posted August 21, 2015 Report Share Posted August 21, 2015 I'm not a fan of it, either. Perhaps it does just take a bit of time to get used to the navigation, but most people will go elsewhere if it's easier to do so. Darren Quote Link to post Share on other sites
Lebro Posted August 21, 2015 Report Share Posted August 21, 2015 Good news for Rimmers then Bob. Quote Link to post Share on other sites
RogerH Posted August 21, 2015 Report Share Posted August 21, 2015 Hi Folks, it has changed slightly recently and change significantly a couple of years ago. It is awkward to some extent but is usable. I did a trial - TR4A windscreen wiper. Moss took about one minute and had to look into two or three categories before hitting it. Rimmer - couldn;t find it by looking at the icons. I then use the search and got everything other than a TR blade even though I was in the TR screen. Revington - For the original ST parts they have a long list. By reading every line I found the item, then the picture and then the info - took about a minute. They are all a bit of a mystery. The problem with Moss is that their catalogue is so good that everything in comparison is poor. Roger Quote Link to post Share on other sites
DaveN Posted August 21, 2015 Report Share Posted August 21, 2015 There are one or two minor issues but on the whole I don't have a problem....maybe just me then, I find it easy to use! Much more user friendly than the offerings from Mr Boeing. Quote Link to post Share on other sites
Don H. Posted August 21, 2015 Report Share Posted August 21, 2015 Try the website for Moss Motors (USA) if you're simply looking for the assembly / schematic diagrams. It's more like the old Moss Europe website. Many of the parts themselves are the same -- and many from the home office in the US come from Moss Europe, in fact, but they're different companies. Roger, your task to look up the TR4A windscreen wiper took about 5-10 seconds on the Moss Motors site. http://www.mossmotors.com/Shop/ViewProducts.aspx?PlateIndexID=29172 Quote Link to post Share on other sites
BrianC Posted August 21, 2015 Report Share Posted August 21, 2015 Moss seem to have adopted the "if it ain't broke, fix it until it is" approach. It used to be fine, now it ain't and I have given up on it. Quote Link to post Share on other sites
MikeF Posted August 21, 2015 Report Share Posted August 21, 2015 (edited) The rule on my old company web site was every one has to be able to find anything in no more than 3 clicks. It means the designers have to think like users and not just impress their geeky mates with their coding. None of the above do this for me Mike Edited August 21, 2015 by MikeF Quote Link to post Share on other sites
Dave Ashworth Posted August 21, 2015 Report Share Posted August 21, 2015 I gave up with the Moss website some time ago. I found it infuriating to use, with images scrolling all over the place, flipping here and there and just impossible to read anything without the screen scrolling. Dave. Quote Link to post Share on other sites
elclem1 Posted August 22, 2015 Report Share Posted August 22, 2015 The website now doesn't show anything for TR7 although they have loads of bits in stock! I never use the website now just phone up the very helpful staff at Bristol. Quote Link to post Share on other sites
TRnorm Posted August 22, 2015 Report Share Posted August 22, 2015 I too have given up with it - how were they convinced it was an improvement? Quote Link to post Share on other sites
John L Posted August 22, 2015 Report Share Posted August 22, 2015 Gearbox rebuild kits are not shown any more, but if you get the part number from an old paper book, it will recognise it in the new system search facility. TGK112 There seem to be lots of parts that are not shown anymore, but are current. John Quote Link to post Share on other sites
riverstar Posted August 23, 2015 Report Share Posted August 23, 2015 Comparing what is on offer on other supplier web sites I don't find the Moss site that bad although I must admit I still prefer to use the brochure to obtain the part number then use the site for purchase. Quote Link to post Share on other sites
MilesA Posted August 23, 2015 Report Share Posted August 23, 2015 No pun intended but it seems to have become a triumph of style over substance. The problem seems to be with the search function. I recently wanted a selection of stainless steel hose clips in different sizes to add to an existing larger order. Searching the website only disclosed half the sizes wanted Using the brochure and the searching the site as 'river star' described, revealed the missing ones. Something not quite right then. Miles Quote Link to post Share on other sites
elclem1 Posted August 29, 2015 Report Share Posted August 29, 2015 Perhaps they became fed up inputting data? Very much a "if it ain't broke don't fix it" Quote Link to post Share on other sites
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