Malbaby Posted July 26, 2023 Report Share Posted July 26, 2023 How to contact the Manager at Rimmers about a faulty item??...[see my post "Harmonic Balancer"] I have been in contact with 2 members of their staff, but so far no satisfactory [to me] outcome. It appears that I have to prove to Rimmers that the item [an unused harmonic balancer] is "unfit for intended use", as it is outside their warranty period. Seems I would have to pay for a local engineering shop to allow me to video the bad runout problem with the balancer on their lathe....Not keen to throw away anymore money at this. Plus being outside the UK makes contact difficult. Quote Link to post Share on other sites
Mike C Posted July 26, 2023 Report Share Posted July 26, 2023 I've got a few l useless part from Rimmer's over the years and just written them off- the postage costs and the general messing around involved has just put me off returning them . More disappointing is the time loss involved in trying to fit the part and often the loss of use of the car while I source an alternative component. Good luck with finding someone in the company that will take ownership of your problem. Quote Link to post Share on other sites
PodOne Posted July 26, 2023 Report Share Posted July 26, 2023 6 minutes ago, Mike C said: I've got a few l useless part from Rimmer's over the years and just written them off- the postage costs and the general messing around involved has just put me off returning them . More disappointing is the time loss involved in trying to fit the part and often the loss of use of the car while I source an alternative component. Good luck with finding someone in the company that will take ownership of your problem. +1 Buy elsewhere. Quote Link to post Share on other sites
iain Posted July 26, 2023 Report Share Posted July 26, 2023 I never use them….too many issues for my liking. Quote Link to post Share on other sites
Mike C Posted July 26, 2023 Report Share Posted July 26, 2023 16 minutes ago, PodOne said: +1 Buy elsewhere. For simple body parts they're convenient, but for anything more complex I've learned to research thoroughly before buying. As Ive said on this forum in the past- I don't mind paying much extra for quality parts. Quote Link to post Share on other sites
JohnC Posted July 27, 2023 Report Share Posted July 27, 2023 19 hours ago, Malbaby said: Seems I would have to pay for a local engineering shop to allow me to video the bad runout problem with the balancer on their lathe....Not keen to throw away anymore money at this. Is there a Men's Shed local to you? If they have a lathe I'm sure it would cost you nothing. I know my local one has a lathe, 'cos I gave it to them Quote Link to post Share on other sites
elclem1 Posted July 27, 2023 Report Share Posted July 27, 2023 Can you not get it balanced in a tyre fitting shop. Take a battery drill and good drill bit along can't be any different than balancing a tyre? Quote Link to post Share on other sites
Peter Cobbold Posted July 27, 2023 Report Share Posted July 27, 2023 They lost my business after supplying a wrong clutch driven plate. TRBitz from now on. Quote Link to post Share on other sites
Andy Moltu Posted July 27, 2023 Report Share Posted July 27, 2023 I had enough of them when a item didn’t turn up and some smart a*** in their customer service dept suggested I went to the courier’s depot in Tamworth! I had to spell it out mr contract was with them and if you use a poor company that isn’t my problem! Refund time! It turned up after a month! Messaged them to the effect of if you want it send a courier to collect as there was no way on earth I was going to be bothered to take it to the depot or post! No reply. Quote Link to post Share on other sites
Harbottle Posted July 27, 2023 Report Share Posted July 27, 2023 All above is Rimmers all over. Won't use them anymore, TRshop,TRbitz. Quote Link to post Share on other sites
Chilliman Posted July 27, 2023 Report Share Posted July 27, 2023 +1 Haven't used them for over a decade now. Quote Link to post Share on other sites
Malbaby Posted July 27, 2023 Author Report Share Posted July 27, 2023 The balancer cannot be balanced properly as it has too much runout on both planes. I have now found the name of Rimmers manager and emailed him for a possible resolution. Quote Link to post Share on other sites
stuart Posted July 28, 2023 Report Share Posted July 28, 2023 11 hours ago, Malbaby said: The balancer cannot be balanced properly as it has too much runout on both planes. I have now found the name of Rimmers manager and emailed him for a possible resolution. Good luck with that Stuart. Quote Link to post Share on other sites
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