nigethomas Posted March 30, 2022 Report Share Posted March 30, 2022 Hi I recently joined the register whilst at the Nec but I've had no confirmation email with password etc.ive tried calling office but always goes to answer phone.ive emailed several times but had no response.Is there anybody else I could get in touch with to sort this? Thanks Nigel Quote Link to post Share on other sites
RogerH Posted March 30, 2022 Report Share Posted March 30, 2022 Hi Nige welcome. The office manager is operating from home at the moment and I understand things are taking a little longer You could try and contact Phil Horsley https://www.tr-register.co.uk/contact Roger Quote Link to post Share on other sites
trchris Posted March 30, 2022 Report Share Posted March 30, 2022 Hi Nigel Im also having trouble renewing my membership doesn't seem to be letting me do it online and as you say no answer at the office so it will possibly expire as its due on the 1st Chris Quote Link to post Share on other sites
nigethomas Posted March 30, 2022 Author Report Share Posted March 30, 2022 Hi Roger I tried that contact address as well as the office one.Think I've tried about 3 different email addresses but had no reply as yet.I just want to make sure I'm actually joined up thats all with some kind of confirmation.Thanks anyway. Chris have you tried any email address? Thanks Nige Quote Link to post Share on other sites
RogerH Posted March 30, 2022 Report Share Posted March 30, 2022 30 minutes ago, trchris said: Hi Nigel Im also having trouble renewing my membership doesn't seem to be letting me do it online and as you say no answer at the office so it will possibly expire as its due on the 1st Chris Hi Chris, it will not simply expire instantly. There is usually a three month delay. Roger Quote Link to post Share on other sites
stuart Posted March 30, 2022 Report Share Posted March 30, 2022 Dont we have a full time office manager again now? Surely they should be answering emails at the very least? Stuart. Quote Link to post Share on other sites
trchris Posted March 30, 2022 Report Share Posted March 30, 2022 That's good to know Roger I've sent Jo an email so at some point when she can reply we can get it sorted if not will be an "in limbo" member Chris Quote Link to post Share on other sites
nigethomas Posted March 30, 2022 Author Report Share Posted March 30, 2022 That's what I thought Stuart.Considering I'm a new member. Nige Quote Link to post Share on other sites
Operations Manager Posted March 30, 2022 Report Share Posted March 30, 2022 (edited) Hi Everyone, Our apologies for the situation, as you are aware, Jo the Office Manager has been off work for some time and the inevitable backlog has built up, I have been in this role circa 6 weeks and tried to get a handle on this backlog but due to not having access to certain systems or processes, my assistance has been limited. Jo is now back in the office and focusing on the priorities of membership renewal and new members, merchandise sales etc.. We will get to you eventually and your continued patience is appreciated. Keep TR'ing Phil Edited March 30, 2022 by Operations Manager Quote Link to post Share on other sites
Wayne Scott Posted March 30, 2022 Report Share Posted March 30, 2022 Hi Nigel, I've updated your user account and also introduced you by email to your local group. Welcome along! Quote Link to post Share on other sites
nigethomas Posted March 30, 2022 Author Report Share Posted March 30, 2022 ok thanks phil/wayne for looking into this for me. Nige Quote Link to post Share on other sites
rcreweread Posted March 30, 2022 Report Share Posted March 30, 2022 Nigel - I've sent you a PM ( a personal message) to your forum mailbox - not sure if you even knew you had one but you have! It's accessed by clicking on the envelope icon in the top right hand corner of a forum page - if you have any unread messages in there, there will be a red tag on the icon- it's away of exchanging contact details etc without them being visible to the whole world on the open forum Cheers Rich Quote Link to post Share on other sites
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