mike ellis Posted August 20, 2021 Report Share Posted August 20, 2021 Has anyone dealt with this company? I ordered a couple of instrument bezels a month ago and despite receiving an email saying they will process as soon as possible I have heard nothing. They do not respond to emails nor do they answer the 'phone and you can't leave a message. Of course they have had my money all this time. I should have looked at their reviews first as it all seems pretty standard practice for them. I wonder whether Trading Standards would be interested. Mike Quote Link to post Share on other sites
Ransomes256 Posted August 20, 2021 Report Share Posted August 20, 2021 I have never had a problem with AES. Always a prompt delivery and respond to any enquiries. Neil Quote Link to post Share on other sites
harlequin Posted August 20, 2021 Report Share Posted August 20, 2021 If you paid by credit card get intouch with your card providers fraud line. They will refund you and snatch the funds back from the company. George Quote Link to post Share on other sites
RobH Posted August 20, 2021 Report Share Posted August 20, 2021 Those are two different companies. AES (Auto Electrical Supplies) are good. Never had any problem with them. This is the company Mike means I believe: https://www.autoelectricalspares.co.uk Quote Link to post Share on other sites
AndyR100 Posted August 20, 2021 Report Share Posted August 20, 2021 (edited) I have purchased from their eBay shop - it was a few years ago, but i must have been satisfied with their service because I didn’t add them to my list of ‘don’t-go-there-again’ sellers. Hope you get it resolved.…. Andy Edited August 20, 2021 by AndyR100 Quote Link to post Share on other sites
jpmf Posted August 20, 2021 Report Share Posted August 20, 2021 One man operation, have had orders delayed each time. He will get to you..... Quote Link to post Share on other sites
Tim D. Posted August 21, 2021 Report Share Posted August 21, 2021 Yes also had great service from auto electric SUPPLIES. annoying the names are so similar. Tim Quote Link to post Share on other sites
qkingston Posted August 21, 2021 Report Share Posted August 21, 2021 I have bought good quality spares from https://www.autoelectricalspares.co.uk in the past, but recently they seem to be struggling to get orders processed, I gave up eventually. Shame because their stuff is good David Quote Link to post Share on other sites
mike ellis Posted August 22, 2021 Author Report Share Posted August 22, 2021 Thanks for all your replies. I will probably just leave it and see what happens as it is only a small amount of money. Chargeback time limit seems to be 120 days so will reconsider when approaching this. Mike Quote Link to post Share on other sites
Keith Wigglesworth Posted August 22, 2021 Report Share Posted August 22, 2021 I had a problem with these people. I ordered some light units that were not delivered. I could not contact them in any way. Look at trustpilot as the whole sad saga is there. I made a complaint to PayPal after many weeks of grief and got a refund the next day. You will need evidence of trying to contact them. My brother tells me these people were ok in the past but now seem to have gone downhill. Avoid at all costs. Auto Electrical Spares.co.uk Is the name of the rogue outfit. If they can’t fulfil your order they will ignore you - beware. Quote Link to post Share on other sites
harrytr5 Posted October 6, 2021 Report Share Posted October 6, 2021 On 8/20/2021 at 1:47 PM, RobH said: Those are two different companies. AES (Auto Electrical Supplies) are good. Never had any problem with them. This is the company Mike means I believe: https://www.autoelectricalspares.co.uk Also had the same from autoelectricalspares.co.uk Had my money weeks and will not answer phone, text messages or emails. Don't touch!!! Will contact my bank in the morning. Pissed off Harry Quote Link to post Share on other sites
Andy Moltu Posted October 7, 2021 Report Share Posted October 7, 2021 If you bought them via Ebay - contact via their web page and eBay will step in and refund you via Paypal. Quote Link to post Share on other sites
mike ellis Posted November 3, 2021 Author Report Share Posted November 3, 2021 Just to update this. Money successfully refunded to my credit card via chargeback, very quick and easy. Now need to source some bezels, most suppliers want to sell you them with new glasses and rubbers which doubles the price. Does anyone know of a supplier who will just do the bezel alone? They are for sidescreen speedo/tacho. Mike Quote Link to post Share on other sites
stuart Posted November 3, 2021 Report Share Posted November 3, 2021 3 minutes ago, mike ellis said: Just to update this. Money successfully refunded to my credit card via chargeback, very quick and easy. Now need to source some bezels, most suppliers want to sell you them with new glasses and rubbers which doubles the price. Does anyone know of a supplier who will just do the bezel alone? They are for sidescreen speedo/tacho. Mike Why dont you contact this Ebay supplier who does indeed do the full kit and ask if they will split https://www.ebay.co.uk/itm/272142276201?hash=item3f5cf19669:g:Bp0AAOSwKtlWo9WU Stuart. Quote Link to post Share on other sites
mike ellis Posted November 3, 2021 Author Report Share Posted November 3, 2021 Good idea thanks Stuart, I'll let you know how I get on. Quote Link to post Share on other sites
harrytr5 Posted November 7, 2021 Report Share Posted November 7, 2021 On 10/6/2021 at 9:55 PM, harrytr5 said: Also had the same from autoelectricalspares.co.uk Had my money weeks and will not answer phone, text messages or emails. Don't touch!!! Will contact my bank in the morning. Pissed off Harry I eventually got my money back and that will be that. Regards Harry Quote Link to post Share on other sites
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