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Moss vs rimmer bros


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55 minutes ago, Mick Forey said:

 Mike Jennings, our technical editor, is trying to get the major TR Specialists, who are the biggest users of TR parts, to share information on parts quality issues. By doing this we can identify where action needs to be taken.

Mick

Really? Never bothered to talk to me or anyone I know doing it.

Stuart.

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1 hour ago, Mick Forey said:

 

Hi Ian, the club encourages all of the TR suppliers to provide good quality parts, whether they advertise in the magazine or not. Mike Jennings, our technical editor, is trying to get the major TR Specialists, who are the biggest users of TR parts, to share information on parts quality issues. By doing this we can identify where action needs to be taken.

Mick

Hi Mick
I very much look forward to reading Mike Jennings reports, and what actions he has taken regarding parts quality, and his relationship with the major suppliers, in TR Action.
Unless I have missed such information from the TR Register in the past?
Ian

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20 hours ago, cvtrian said:

Hi Mick
I very much look forward to reading Mike Jennings reports, and what actions he has taken regarding parts quality, and his relationship with the major suppliers, in TR Action.

Ian, he is not focussed on the suppliers but the big users i.e. the people that restore, repair and maintain lots of TRs. They buy, fit and repair a high volume of TR parts. The suppliers and distributors just sell them and get very little feedback on if they work or not. How many of us bother to complain when something does not fit or function correctly?

It is still early days but he had had positive feedback on the concept but as usual the devil is in the detail. On the website: http://www.tr-register.co.uk/pqi

Mick

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21 hours ago, stuart said:

Really? Never bothered to talk to me or anyone I know doing it.

Stuart.

Steady. You might have An Opinion! And we know how welcome those are...

Mind you, even in the small world of respected restorers, it may be difficult to work out who to talk to. Please do contribute, even if uninvited. For those of us who buy **** parts and get no help from some suppliers, any improvement is worth having.

FWIW, The Roadster Factory in the US gets a vote from me. They stand behind the quality of both their parts and service.

JC

Edited by JohnC
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17 minutes ago, JohnC said:

Steady. You might have An Opinion! And we know how welcome those are...

Mind you, even in the small world of respected restorers, it may be difficult to work out who to talk to. Please do contribute, even if uninvited. For those of us who buy **** parts and get no help from some suppliers, any improvement is worth having.

FWIW, The Roadster Factory in the US gets a vote from me. They stand behind the quality of both their parts and service.

JC

Roadster factory do supply good stuff as in the USA its all about good service whereas in the UK it tends to be governed by price, hence the whining about **** parts.

Stuart.

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Tr Bitz have been very helpful with a number of small parts that I needed. They also have used items and Craig works hard.  I am not giving any more orders to Rimmers who sold me the exhaust box that was too long and were then rude and dismissive " we have sold many etc." My chassis is totally original and never been altered !!

I feel for the companies who have to make a profit and use suppliers who try and skimp on quality and details. 

Richard & B

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2 hours ago, Richardtr3a said:

Tr Bitz have been very helpful with a number of small parts that I needed. They also have used items and Craig works hard.  I am not giving any more orders to Rimmers who sold me the exhaust box that was too long and were then rude and dismissive " we have sold many etc." My chassis is totally original and never been altered !!

I feel for the companies who have to make a profit and use suppliers who try and skimp on quality and details. 

Richard & B

I agree with you 100 percent!

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5 hours ago, Mick Forey said:

Ian, he is not focussed on the suppliers but the big users i.e. the people that restore, repair and maintain lots of TRs. They buy, fit and repair a high volume of TR parts. The suppliers and distributors just sell them and get very little feedback on if they work or not. How many of us bother to complain when something does not fit or function correctly?

It is still early days but he had had positive feedback on the concept but as usual the devil is in the detail. On the website: http://www.tr-register.co.uk/pqi

Mick

Thanks for clearing that up Mick, are members allowed to know which restorers Mike Jennings is working with on this topic, and what is the outcome of those discussions? It surely will help all members to know "what parts the trade uses". Without sharing this information with the membership it seems a pointless exercise.
Ian

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Hi Ian,

Sharing the outcomes of the discussions with the membership is what it is all about. Discussions are at a very early stage about the objectives and willingness to have the detailed discussions. I guess this year has not help speed things along as we had hoped earlier this year. So don't hold your breath, we will all have to be patient.

Mick

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Hi Foks,

I know that one West London based TRiumph garage uses both Moss and TRshop for their parts.

I am also sure that if they have an issue they return that bad part and then go to the other shop.

Sadly they do not refer to the TRR PQI system although we did ask them to give feedback. I suspect it isn;t worth their while to bother

 

Roger

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It’s of little value what my good and less good suppliers are, but I think the common thought is we can accept parts for our cars are not always as expected (from any supplier), but what counts is how issues are handled if they occur.

I also think there is a role for us as end-users to provide honest, detailed constructive feed-back to the suppliers, so they are aware and can improve. The PQI program is the next step, which is a structured way in providing objective feed-back to our suppliers. 
Companies not responding to this will rule themselves out, in the long run.

Cheers,

Waldi

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As Mick mentions, I was asked some time back by the committee to look at chairing a spares quality initiative. It most certainly needs some attention but it's a minefield on all fronts! I spoke with an NSF founder, four key suppliers and collected observations from some senior TR experts. Then reviewed with our Chairman which resulted in two drafts of a scheme proposal. I won't go into detail here but my proposal was for a proactive self-certification quality process not unlike the 'red tractor' scheme. I was encouraged by some supplier responses but I didn't perceive enough volunteer resource/enthusiasm within the TRR to take it forward, it would be a heap of work. The alternative is reactive name 'n shame investigations into poor quality parts which all sounds great but there are serious implications to consider. Nothing to stop individuals writing about their experiences and how they were practically resolved, I can process these within 'technical' if desired.

So, nothing much happening at the moment....read my article on Fuses in the next TRA!

All said, the Forum is a great place to vent and get practical help on resolution. A good example in the 2/3/3a forum at the moment - rear quarter body panels that are missing essential elements of a rear quarter panel!

Mike

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Hi. I'm fairly new to the club & have found both Rimmers & Moss to be OK, but I do find both to be expensive & delivery charges are unbelievable. Many parts in electrical terms are shared under the BMC banner & can be sourced cheaper through traders that have the backing of a bigger customer base, such as Jaguar Owners. Try suppliers like M&C Wilkinson, SNG Barratt, Norman Motors, Martin Robey, SC Parts Group and for some parts mgbhive. In terms of quality, I personally have so far had no problems of buying from either Rimmer or Moss.

I cannot profess to know it all, far from it, but I've rallied my cars all over the world and always opt for a combination of safety, reliability & efficiency when looking at major parts.  I guess your starter motor depends on your outlook to that. If you use your car regularly and have mileages that reflect this, buy a High Torque Starter & keep the original to go with the car if you sell it. Likewise there are modern alternators out there that look exactly the same as the originals.

My wife still shivers when she remembers going over the Alps, at night, in the rain, in a 1959 MK1 Jaguar, with poor lighting, original dynamo and a faulty starter that had both been rebuilt! Ah well, all fun and games.

Kind regards, Guy Vinall

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On 11/5/2020 at 5:34 PM, RogerH said:

Hi Foks,

I know that one West London based TRiumph garage uses both Moss and TRshop for their parts.

I am also sure that if they have an issue they return that bad part and then go to the other shop.

Sadly they do not refer to the TRR PQI system although we did ask them to give feedback. I suspect it isn;t worth their while to bother

 

Roger

 

Hi Roger!

Unfortunately Roger none of these suppliers have any sort of goods inwards inspection or BSI approval? If you speak to any of the old Triumph garages they would give you a list of dodgy spare parts that they have had to contend with over the last 30+++ years. I went into writing in the early 1980's on this subject to the high ups in the Register and the were no happy. How dare I complain about some of their cosy friends?? I am looking forward to the out come of this exercise! I hope it is not swept under the carpet?

Bruce.

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Hi Bruce,

when we started the PQI about 5 years ago we spoke to suppliers AND users - Racetorations, Enginuity etc

None of the users had any complaints.  We were not going to push them but I'm, sure they have the same issues as us.

Stuart comes across dodgy parts and sorts them as best he can. He also seeks out the better parts.

 

Roger

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