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Refurb or exchange gearbox?


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Richard interesting comments. What sort of guarantee do you give, time or mileage or both? The guy that repairs mine is as good to his word if he rebuilds one of mine and the parts he has put in fail it’s repaired FOC transportation costs covered too. 

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Clem - All my units are rebuilt by the Cox's and hence I feel confident in offering a 6000 mile/12 month guarantee covering parts and labour, and before anyone jumps on here and says they've had a duff box from them, I'm pretty confident every rebuilder/supplier has the same occasional mishap - sometimes planes and shuttles crash despite billions of pounds of money spent on them!

A big chunk of this debate has been about cost, and particularly how little they should/can be, but the reality is that if people really wanted total reliability, are they honestly going to pay way more, ie up to £10k for a unit with all new parts and new part tolerances to match modern manufacturing - I somehow doubt it, so we try our best to provide an honest and good value service with the parts we have, replacing all "service" items and reusing gears etc which are not worn and within tolerance.

I am just as upset as a purchaser when something goes wrong and I go out of my way to resolve the situation as best I can as I know how annoying this can be, and from my perspective, it's more about sorting the issue than anything else, including profit. I've sold a few gearboxes in the recent past, but have I made any money overall from this venture - definitely not, and that's not even taking on board all my time in sourcing and collecting units etc etc, so why do I do it, I really don't know!!

What I do know is that I enjoy being part of the TR community and if I can help fellow TRers in any way I can, I will and I will always endeavour to offer top quality bits which I am happy to use myself on my own rebuilds - I know and hope some of you have found that to your benefit

Cheers Rich

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13 minutes ago, rcreweread said:

Clem - All my units are rebuilt by the Cox's and hence I feel confident in offering a 6000 mile/12 month guarantee covering parts and labour, and before anyone jumps on here and says they've had a duff box from them, I'm pretty confident every rebuilder/supplier has the same occasional mishap - sometimes planes and shuttles crash despite billions of pounds of money spent on them!

A big chunk of this debate has been about cost, and particularly how little they should/can be, but the reality is that if people really wanted total reliability, are they honestly going to pay way more, ie up to £10k for a unit with all new parts and new part tolerances to match modern manufacturing - I somehow doubt it, so we try our best to provide an honest and good value service with the parts we have, replacing all "service" items and reusing gears etc which are not worn and within tolerance.

I am just as upset as a purchaser when something goes wrong and I go out of my way to resolve the situation as best I can as I know how annoying this can be, and from my perspective, it's more about sorting the issue than anything else, including profit. I've sold a few gearboxes in the recent past, but have I made any money overall from this venture - definitely not, and that's not even taking on board all my time in sourcing and collecting units etc etc, so why do I do it, I really don't know!!

What I do know is that I enjoy being part of the TR community and if I can help fellow TRers in any way I can, I will and I will always endeavour to offer top quality bits which I am happy to use myself on my own rebuilds - I know and hope some of you have found that to your benefit

Cheers Rich

Hi Rich,

I have to agree with you on most of your comments!

BUT-----

In my view the TR Trade has brought many problems upon its self by the sale of substandard parts over the last 30 years, which has now made people very cautious when they have to spend over £1000 pounds. There has been many tales of woe on this Forum: eg. camshafts, lay shafts, clutches and bearings etc. and in many cases the dealing with the customers come back has been very poor. 20 years ago I suffered a plague of bad parts from Moss and I wrote to the Register about this, they were not happy ' How dare I complain about a supplier that they were very cosy with'! and this is where my criticism of them is as it took them years to get their act together to support the members in this area.

Bruce.

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Hi Bruce,

I agree wholeheartedly with your comments. I too have suffered from a plague of poor quality parts over the years, causing me engine/gearbox/overdrive/ diff failures. I got so fed up, I took a well known TR  dealer/supplier to court and won my case back in 2012.  All I would say to anyone contemplating spending a lot of money is to do exhaustive homework and research before committing. Some non TR specialists are far better than quite a few TR 'specialists'. Only an observation over 38 years.

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5 hours ago, rcreweread said:

What I do know is that I enjoy being part of the TR community and if I can help fellow TRers in any way I can, I will and I will always endeavour to offer top quality bits which I am happy to use myself on my own rebuilds - I know and hope some of you have found that to your benefit

Thank goodness there are people like you in the Register, that's what I want to say. There's cost and there's quality, but it seems there's also room for a bit of kindness in there somewhere too. Definitely a heart, methinks!

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sorry me,

there have been two links to PDFs anywhere about the gearbox rebuilt, a very good documentation?

I can't find them anymore, who can guide me please?

Ciao, Marco

Edited by Z320
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