Jump to content

Another computer problem


Recommended Posts

Apologies for this but I seem to have opened a dodgy email and since then can't really get into my Hotmail emails.  Having entered the account name and password, all I get is a short message that is at best unhelpful, viz  [object ReadableByteStream], as per the attached photo.  Can't get to the emails - or anything else in Hotmail.

Can anybody out there help me out on this?430511581_20190820Screenpicofproblem-small.thumb.JPG.56ab9e1ef4dbeaf1ef524d9b59980d45.JPG 

Link to post
Share on other sites

This appears to be something to do with cookies and the cache.

Info here perhaps:

https://answers.microsoft.com/en-us/outlook_com/forum/all/i-am-unable-to-sign-into-my-hotmail-account-please/b2f4b70f-3316-4ab2-bb70-7d5a136562ad?page=15

Have you tried a different browser?

Edited by RobH
bad link
Link to post
Share on other sites

Hi Rob

Very many thanks for the pointer.  It seems to be working OK for me now - what a relief!

The area indicated by you is close to one that I was investigating but shied away from entering into a Settings area labelled 'Developer Tools'.  I know a bit about computers but that seemed a little too deep into the weeds for comfort.  Anyway, I dived in, followed the instructions and seem to have fixed it.  You are right to think it associated with caches and the like.

Looking through all the correspondence and other stuff, it seems as though the original problem came into existence pretty recently as a result of a software upgrade - now where have we heard that before?  Anyway, it wasn't anything to do with a dodgy email, it seems.

Finally, very many thanks again - another example of the depth of expertise and helpfulness that is available on this forum.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Please familiarise yourself with our Terms and Conditions. By using this site, you agree to the following: Terms of Use.