advertised prices?

[unclepete]

if i walk into a sweet shop and buy a bar of chocolate advertised for a £1, pay for it and am then told 'oh by the way that will be another 50p' i would get a bit miffed let alone start quoting the consumer act etc.

happened to me with revingtons, i'm afraid, ordered and paid for a hood stick cover only to be emailed the next day asking for another 42%!!!

i know we have old, out of date, worn out, tired old bangers (that we also love to bits) bite the bullet when it comes to buying replacement parts (at inflated prices) and then meet with a frankly arrogant take it or leave it attitude is quite galling.

 

'Would you like to check elsewhere before we proceed ?'

 

thanks a bloomin million revingtons!

any body else had this experience?

[Bully]

Had the same problem with the TR Shop in London a few years ago.   Agreed a price on a bumper they were breaking.   As it was still on the car, I agreed to go back for it a week later, when the price had doubled.

 

What do you do?

 

:cool:

[Guest ron]

Bully,

My one experience of the TR shop for second hand parts was bad, I won't go into details on here as we seem to only be allowed to praise parts suppliers, suffice to say I never went back!!

Ron

[unclepete]

alec

sorry if revingtons are friends of yours, i am just a customer trying to purchase an item in good faith.

i have no problem you mentioning this topic to revingtons.

they run an automated order and payment system which should normally be linked to a stock database.

if an item is out of stock it is flagged up when ordered and a restock price check advised.

if 'mail order' is a large part of their business they should keep on top of prices!

all done with bar codes i believe.

i have since purchased this item from a trimmer recommended by other TRregister members for a price better than revingtons, supposed, old stock price.

apologies if i have 'rocked the boat'.

if you believe my comments are dishonest or unreasonable please let me know!

peter

[Guest ron]

Alex

Having run both an MGB and a TR6 for a number of years now I'm not convinced TR spares are as competitive as they could be, it is quite difficult to compare like with like as the two cars share surprisingly few common parts, but on parts that are similar or the same the MG parts are usually cheaper ie;

MGB recon OD LH type £215    TR6 J type £285

MGB gearbox   £250    TR6 £346

Having rebuilt these boxes at home and finding that the parts to do so cost approximately the same how come the difference in retail prices? This is obviously only a small sample and they are not identical but in my experience in general TR6 parts are usually about 10-20% dearer then MG parts, like for like. I suppose to answer my own question the reason is more competition in the MG market.

There is also much greater freedom on the MG forums to discuss the various suppliers, I was quite surprised at the lack of it on here when I joined at first as it is probably one of the best uses for a forum.

Ron

[marvmul]

Spare prices seem to reflect the price of the car : for the popular sport cars, the same part will be most expensive for a Jaguar and cheapest for a Spitfire/Midget. TR spares are more expensive than MGB parts. New parts for a Spitfire or Midget are often very poor, because they are built to a price.

[unclepete]

dear alec

steady old chap!

I think, therefore, i am - can’t promise my finger isn’t otherwise engaged though?

libel, slander? - documents and emails available!

agree with you about german cabriolets - 20th and 21st C!

regards

peter

[jonlar]

Hi All, pricewise and availability of TR parts, I think are pretty good and fair, especially when compared to the greatly overinflated parts prices for my Peugeot (main dealers charge £7.85 for an oil filter, which I buy from a supplier for £2.50 and these are genuine Peugeot/Purflex boxed and branded.   Brake discs, pads, shoes and other parts, what I regard as consumables, I buy for usually 1/3 the main dealers' price).

 

I don't begrudge a small premium, as these suppliers are helping us keep our cars on the road, but the quality and service must be kept up.   I recently bought a S/S water pipe with the thermostat adapter (22mm nut welded to the tube!) from Moss, and the attitude when I complained that the nut was on the rear side of the pipe (right up against the engine even without the switch fitted), instead of the more logical (to me anyway) front or lower straight part of  the pipe, was to say the least cavalier at best.   Yes, they gave me a refund with no problems - but I still haven't got the part I want, and some future customers for that part will encounter the same problem.

 

But having said that, if a price is quoted and accepted that should form a valid contract and be binding.   I was recently quoted £1.50 for a security key for wheel locks by Halfords, and I ordered 3 in total.   When they arrived, I was charged £12.50 each for them.   Fortunately, I had a deposit receipt for the £4.50 which I'd paid - but it was also written on the slip that price "should be £1.50 each".   This was pointed out to the manager who readily agreed this was a written contract and that the goods were mine for £4.50.

 

Legally though, if the money hasn't changed hands and their is nothing in writing, it is up to the retailer to honour any verbal agreement.   Until the money changes hands, the item is his and he is legally entitled to refuse to sell the item at the previous price - it may not encourage you to go back - which may be a very short-sighted policy by the retailer.   Another instance of this I had, was with Argos, a few years ago they issued a flier advertising a computer with £250 off, I ordered one, and handed over the cash, when the girl tried to process the transaction she found they were all sold, and there weren't any left in the country.   She tried to give my money back, which I refused and asked for the manager. I pointed out that they were in breach of contract and very quickly was offered my money back plus £250 in Argos vouchers as compensation.   "Fair enough" I said and took my money and the vouchers - I still shop at Argos!

 

I recently called in the TR shop in Chiswick High Road, and found them (I saw 3 or 4 different staff - all of whom were very friendly and helpful) and after looking at several, bought one of their walnut burr dashes.

 

I've always found Revs also very friendly and helpful, and amazingly trusting in letting me wander and look unescorted.

 

You can only speak as you find.

[unclepete]

hi alec

no panic

just wanted a winge!

if we say nothing - nothing will happen!

 

regards

peter

ps does a 4a gearbox fit on a 3a without mods?

[svs451]

Its hard to determine from the various threads of conversations the exacts facts but there are a few issues that I would like to comment on..

 

If you agree a price with a business and payment has been made (therefore the contract has been concluded) under no circumstances can the retailer then decide to up the price for whatever reason.  

 

To increase the price a a later date gives rise to criminal offences controlled by The Consumer Protection Act and even if the contract has not been concluded it also gives rise to the potential offence of a giving or making an misleading price indication

 

If this is the case then I suggest that you contact your local Trading Standards Service and seek their advice.

 

The local TS should be able to refer the matter to the TS directly responsible for the business and advise them acordingly if this is the first issue of this nature.  

 

Potentially legal proceedings can be brought against the business if they do not comply with the requirements.

[david ferry]

Well said Alec.

I have nothing more to add to your comprehensive and apposite comments.

[jean]

Alec, thanks a lot for having clarified the situation as I was realy flabbergasted when reading unclepete's mail about Revingtontr. According to my experience Neil and his crew belong to the most credible and cooperative persons in the TR scene. Some years ago I was allowed to use their workspace for a week and all that time I was regarded as one of them, they even put their car lift at my disposal and all free of charge. Ok I had purchased for a few K pounds, but who else would trust you to that point to put their facilities at your disposal.

Jean

[david ferry]

Peter, may I suggest that you owe Revington TRs an apology ?

Over to you Peter, are you prepared to apologise on this forum?

I am with Alec, and possibly others on this and feel you should place a post here.

 

Regards

 

David

[Guest wendy (btw) bentley]

Personally, I don't think that this should have been aired on the forum.  There are always two sides to a story and many people do have "bad" experiences of suppliers, as suppliers also have "bad" customers.

 

Surely this should have been resolved away from the public glare of the forum and maybe any bad feeling that potentially now exists wouldn't be passed onto others.  After all, this situation could be due to a misunderstanding.

 

Perhaps someone could outline the correct procedure for problems with purchases from suppliers on the forum, then it may prevent this sort of thing happening in the future.

 

Ok, I have said my piece.  I'm off to pack for a weekend with Tiff Needell and the MR2 Drivers Club.

 

Cya

 

 

 

 

:blues:

[Guest ron]

Well said Wendy, my feelings too, the only thing this sorry tale is going to make sure is that no suppliers get criticised on this forum, especially if they've friends at court.

Ron

[unclepete]

just got back from hols

my, we have all been busy!

alec david and wendy

i refer you to my reply 29/7/04

 

test out revs website for yourselves - i have emailed confirmation of order acceptance and price!

 

i am not going to apologise for what may be a quirck in their system??

 

i am certainly not going to write 'war and peace' over it (feels like i already have) im just going to get in my little car tommorrow down to duxford and have a lovely day

 

hopefully see some of you there

 

ron

watch this space

[rudi]

ps does a 4a gearbox fit on a 3a without mods?

Peter, on your am question, see my last message in the forum.

[Andy Moltu]

Interestingly, one of our local members has just bought an oil cooler rad for his 6. Oddly enough has the same part number as supplied for the MGB. However it was significantly cheaper from the MG suppliers than the TR ones. (Sorry I can't quote the exact figures but he's gone on holiday)

[Guest ron]

MGB 10 Row £27.50

MGB 13 Row £29.95

inc VAT

Prices from the MGBHive

Check out the same from TR suppliers ???

Ron

[jonlar]

Personally, I don't think that this should have been aired on the forum.  There are always two sides to a story and many people do have "bad" experiences of suppliers, as suppliers also have "bad" customers.

 

Surely this should have been resolved away from the public glare of the forum and maybe any bad feeling that potentially now exists wouldn't be passed onto others.  After all, this situation could be due to a misunderstanding.

 

Perhaps someone could outline the correct procedure for problems with purchases from suppliers on the forum, then it may prevent this sort of thing happening in the future.

This is just the place to air these greivances in my opinion, it's a great shame that the suppliers don't join in directly.   The original point by UnclePete was a very valid one, which has now been clarified and answered by Alec, if Revs (available time being the limiting factor I expect) had explained fully in their email to UP or answered the criticism quickly on the forum, this wouldn't have dragged on so.   If (as Alec suggests) UP owes Revs an apology, perhaps Revs owe UP an apology for the glitch in their system or their lack of explaining the price difference in the first place.   As I stated previously, I've found Revingtons excellent and will carry on on using them.   Hopefully, UP will feel magnanimous enough to give them another chance.

 

I went into Moss Bristol on Friday (returning from Gatwick) and could only get about one third of my requirements off the shelf.   I've not had that problem with Revs.

[unclepete]

hi alec

i agree!

lets leave it there and get on with much more interesting topics.

cheers

peter

[Guest ron]

Hi Alex

Sorry to disagree but I think you are the one that's way out of order with your defence of your friends in the trade when there was obviously a glitch in their ordering system.

I have no axe to grind, I've never dealt with Revingtons [and this wouldn't stop me] and I don't know Peter either but I think he had a justifiable complaint, the treatment of which on here would discourage anyone from using this forum to do anything other than flatter traders, and you know as well as anyone, there are a few out there that are less than wonderful at times.

Ron

[Guest Wyn]

I have to agree with Ron. I think this has touched a nerve with Alex and his reaction has been completely over the top. Perhaps Peter has misunderstood, perhaps not, maybe he is even incorrect, and if so, it is up to Revington to post a message in defence, not Alex on their behalf as would appear to be the case. I think Peter was right to view his opinion and Alex's attack was completely over the top. Had this view come from Revington, I would understand, and respect their reaction to Peter, but they have chosed to stay silent. If I was incorrectly accused in such a manner, it would not take me long to post my view of matters as a form of defence and to clarify the position. However, I feel that this is now getting rather boring and getting nowhere since Revington have chosen not to comment. It is now time to draw a line under this saga. That is my opinion, which people may choose not agree with.

 

Wyn

[mrtr2]

I don't know Wyn.  I have read this whole thread from way over here on the other side of the pond. It seems to me that both Alec and Peter have acknowleged  it to be a misunderstanding and have agreed to disagree.   No problem.  As far as Alec attacking....

I certainly don't read that in his threads. Alec, I (my humble opinion) feel you did a great job of clarifying and as a moderator,( I believe you are) nice work.  Brian

[Guest harry dent]

I have dealt with RevingtonTR for more years than I care to remember and the service has been very good.Order spares and next day delivery,how is that for service!.Martin has first class knowledge and a good memory for part numbers.I have had one or two problems and dealt with it by talking to Neil

directly and sorting it out.Rock on Revers.

Regards Harry TR5 nutter and soon to hit the road with Jas.

Named by my grandaughter Levi.